Thank you for choosing YSP. While we do not accept returns, we offer a 30-day refund policy for defective or damaged products. If you encounter any issues with your item, please contact us within 30 days of receiving it to request a refund.
To initiate a refund, please contact us at yoursecondpush@gmail.com and provide a picture of the defective or damaged product. This will help us process your refund efficiently.
If your refund request is accepted, we will provide you with instructions on how to proceed. Please note that we do not accept returned items.
For any refund-related questions or concerns, you can reach out to us at yoursecondpush@gmail.com. We are here to assist you.
Damages and Issues: Upon receiving your order, please inspect the items carefully. If you find any defects, damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and take appropriate action to resolve it.
Exchanges: If you have received the wrong item and would like to initiate an exchange, please contact us at yoursecondpush@gmail.com to arrange the exchange process.
European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel your order within 14 days. Please provide the receipt or proof of purchase.
Refunds: We will promptly notify you about the approval status of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since the approval of your refund and you have not received it, please contact us at yoursecondpush@gmail.com for further assistance.